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Shipping FAQ


MEDNET Direct

What shipping options do I have?

We are now pleased to offer $9.95 Flat Rate shipping on most orders to the lower 48 States! Some exceptions may apply - Ex: Heavy bulk items will incur additional shipping costs and will be added automatically to the shipping charges before placing your order. Certain items like our best selling Puppy Pads ship FREE and are noted throughout our store. Most orders will ship either UPS or Fedex and depending on which item(s) you order, they may ship separetly from different warehouses so you get your items more quickly. You won't be charged for multiple shipments.

When will you ship my order?

We only sell items that are in stock and ready to ship. Orders generally ship from our warehouse within 2-3 Business Days from the time the order is received Monday - Friday. We must receive orders no later than 1:00pm EST (M-F) to ship same day when shipping via UPS 2nd Day or Next Day Air.

What are the shipping costs?

We are now pleased to offer $9.95 Flat Rate shipping on most orders to the lower 48 States! Some exceptions may apply - Ex: Heavy bulk items will incur additional shipping costs and will be added automatically to the shipping charges before placing your order. Depending on which item(s) you order, they may ship separetly from different warehouses. You won't be charged for multiple shipments. We also offer 2nd Day & Next Day Air rates when expedited shipping is needed (additional cost) on most items. If you need something expedited, please let us know and we will be happy to help. Orders of $2000 or more ship FREE! (Large palette sized orders may ship via truck or other common carrier). We always strive for the lowest possible costs for shipping. Unfortunately sometimes we are forced to raise our rates because of factors outside our control such as higher fuel prices, fuel surcharges, and increased rates from our vendors. When this happens, rest assured we continue to offer you the best value by limiting the increases as much as possible.

International Shipping?


International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

Who pays for Taxes & Duties on International Shipments?

The receiver/customer will pay for all duties and taxes.

Shipping Rates and Policies subject to change without notice.

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